Education is the kindling of a flame, not the filling of a vessel.Socrates

Our Revenue and Expenditure


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Through your investment in our mission, we have seen steady growth of Good Return since its 2009 launch. Our independently audited financial statements (available with the Annual Reports in Resources) show that our organisational turnover has increased steadily from $1 million in 2010 to $1.9 million in 2014.

Grants and donations from the public are our most important source of revenue, and qualify for matched funding from the Australian government. We also earn consulting fees for technical advice and assistance to other regional agencies for a variety of poverty alleviation projects.

With at least 80% of our funding going to programs, you can be confident that your support is making a difference to people’s lives.

Responsible Microfinance: Community Bankers Program

In 2009, Good Return established this program with microfinance institution (MFI) partners in Nepal and East Timor. Its seeks to build a healthy loan portfolio, but also achieve community outreach as well as financial goals. Since then, these two organisations have graduated from the program, and been replaced by others in five Pacific and SE Asia countries.

In recent years, our partners have increased their commitment to social performance goals such as better client protection and tools for measuring and tracking poverty. Together we have conducted assessments to identify and resolve gaps in their practices. These reviews often challenge existing processes – but are vital in helping the organisation emerge stronger and better attuned to their clients’ needs. We now offer our training through national microfinance associations. Because these networks have multiple members, we can reach a larger number of MFIs, and through them, benefit many more people.


Direct and flow-on impacts

The core of our programs is about assuring outreach and sustainability. By identifying internal ‘champions’ and working with them to establish new ways of working, we aim to strengthen practices across the whole organisation.

1,195 MFI staff members trained

We work with the MFI management to identify where and how they can improve their services. These might be client feedback processes or tracking client poverty levels. We coach change agents to lead the design and implementation of these new ways of working.


2,000 MFI staff engaged in organisational change

Once  better tools are developed, we run training sessions for management and staff to support their wholesale adoption. Embedding them into daily operations ensures all staff members pick up and start to practice the new ideas. In total, our partners employ approximately 2,000 staff.


500,000 MFI clients benefitting from the improvement

When an MFI improves the way it works, it benefits all clients. When clients are given the chance to provide feedback and suggestions for improvement, and then see a response, it empowers them  as customers and as individuals. Our partners together serve approximately 500,000 clients.


Microloans: Lending Program

Our microlending program began in 2009 with MFIs in East Timor and Nepal. These two institutions have since grown to access other sources of funding, so no longer need Good Return support. We have replaced them with new partners in the Philippines, Indonesia, Fiji, Tonga and Cambodia.

Because you (our public lenders) provide interest free capital to our MFI partners, this allows them to offer inclusive finance to more remote or poorer client segments, and experiment with new products such as solar lamp renewable energy loans in the Philippines.

Microloans are typically advanced to a group of women who join together as a savings and credit centre.  In effect, each member of the group guarantees the debt of the others.  And as a result, microfinance credit losses are low. Good Return only partners with well managed MFIs and to date over 99% of our microloans have been successfully repaid. 


Direct and flow-on impacts


7,081 microloans funded

When you invest in microloans, you help people invest in their enterprise,  or sometimes just to cover household expenses. But the long term goal is to build financial and family assets for the future.


35,405 other family members benefitting

A loan to one person can benefit their whole family. With an average household size of five, that means one loan – invested wisely – benefits four others, five people in  total.


Neighbours and communities benefit too

Success is infectious. Microfinance borrowers who are improving their own lives serve as role models in their communities, inspiring others to follow their lead.


Skills Development: Village Trainers Program

Our first Village Trainers were a group of women in Nepal who, with little or no formal education, would walk to neighbouring villages to train their peers  in how to manage money. Since then, we have used a train-the-trainer approach to replicate this model across multiple countries, and trainee numbers have grown consistently.

In 2011 in the Philippines, we began a financial coaching pilot to provide follow-up support to those who need it. In 2012, in Fiji and Tonga we combined this with the use of financial diaries to enable trainees to track their progress over time. With increasing use of mobile phones – even in poor, rural villages – we are exploring ways to combine technology with face-to-face training to maximise the delivery of improved financial practices.

We plan to utilise our national-level network partnerships to roll out this training on a larger scale, while retaining a strong focus on quality.


Direct and flow-on impacts


1302 trainer trained

Our in-country coordinators help our partner MFIs to recruit and train local trainers. This is an intensive process that requires not only adoption of new knowledge, but also development of facilitation skills and ongoing monitoring to ensure  they are equipped for their roles.


24,797 people trained

Training is delivered in groups, often under a tree or in a community building, right in the village where the trainees live. Sessions are timed to coincide with savings and credit group meetings, and not to clash with essential farm tasks. Most sessions have around 20 participants.


130,495 family members benefit

When a trainee learns and applies new skills, they contribute to the whole family. Not only do family members benefit from improved income or better household money management, but they too can acquire these skills and apply them in their own lives.


See our past reports

If you would like to view our Annual Reports pre-2009, or view our audited Financial Statements, please continue on to the World Education Australia website. Good Return is an initiative of World Education Australia.

Continue on to the World Education Australia website »